Wil Hines CX Consulting

Set your CX on the right path

Highly Skilled Support

A great product relies on a great experience. CX requires a harmony of interworking components from strategic planning to advanced contact centre management. Utilise my high-level mastery of the CX world to navigate a clear trail to meet your CX goals & visions. 🧭

My Skills

Experience
Matters

With over two decades of Sales, Support and broader CX experience across a diverse spectrum of industries and scale, I'm prepared to assist in even the most challenging situations. Whatever your mission from business restructuring to bots, I'm here to help you take off! 🚀

CX Experience

CX Solutions Expertise

Your company needs the right support systems with the confidence that they are being maximised. Across top solutions I have certifications & experience that make me an expert in the selection, implementation & management of systems. Let's ensure you have the confidence your systems are adding the intended value ➕

Certifications

ABOUT WIL

Originally from the San Francisco Bay Area I permanently moved to Wellington in 2021 🇳🇿

With a passion for building and problem solving, the work that comes with constructing and sustaining the customer experiences is very rewarding to me. From early leadership in retail stores to the volatile journey of startups, I am thrilled to work with others and transform customer experiences, process & teams!

With the jump to Wellington & into consulting, I am a partner with the multinational CX consulting firm Koda Support based in Sydney.

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Clients